In July 2008,TMI India presents Dr. Barlow, author of bestselling book
A Complaint Is A Gift (ACIAG) in a rare IN PERSON presentation in three cities in India--Delhi, Mumbai and Bangalore. Dr. Barlow will lead one-day seminars on
ACIAG: Inspiring Customer Centric Cultures and uncover her latest “Service Recovery Map” that can be used by organizations to listen and align to customer expectations.
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