| TMI Products and Services |
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| Program on Personal Productivity ( with Microsoft Outlook Optional ) |
Program on Personal Productivity helps participants bridge the gap between thinking about goals and actually achieving them. The program helps you to increase personal effectiveness, manage projects, tasks and time, create a balance between work and personal life, implement plans successfully, build a bridge between your goals and your daily life, i.e. to get from idea to action and to set priorities and to achieve an overview of your tasks.
One of the effective ways to track one's action plan is on MS Outlook. Tracking action plan on MS Outlook is also taught in this program.
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Leadership and Coaching Skills  |
For most people, becoming an effective leader is hard, daunting work. And for most, it takes much more than learning the latest theories or management skills; it is about transforming ourselves. Top leaders must embark on an inner journey for self-growth to achieve outstanding results for themselves and their organization. We help organizations to have their executives embark on their own inner journey of development and also help to create highly effective teams.
The purpose of this program is to provide organisations with a systematic process for successfully catering to the needs of the work environment. Successfully managing your work environment requires the ability to identify and meet many different needs. One needs to be able to work effectively with different kinds of people in a variety of situations and get results by building work relationships. The program is designed to provide participants with tools for managing people, process and performance in a complex and changing workplace. Besides, understand self and others, identify own style of managing, align personal goals with organisational goals, enhance team performance and develop ability to use existing process effectively to handle interpersonal tasks and conflicts.
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| Teamship |
This program helps in building successful teams.
The best teams - share a clear vision, a positive attitude and a commitment to achieving success. This program encourages teams to sharpen their focus and work more closely together in order to reach their goals. The program encourages individual team members to communicate with each other more effectively and to challenge long established systems or working methods. The result is a more flexible working pattern and a stronger team, improved team productivity, higher morale, less stressful working, strategies for continuous team improvement and an Action Plan you can begin to implement.
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| Presentation Manager |
This program helps build confident, lively and convincing personal presentations. The participants are imparted with techniques to prepare a presentation with a logical thought sequence, to impart body and life into the content and to handle questions and objections from the audience. All Participants have to make 3 presentations during the one-day seminar. [ Also available as a 3-day seminar.]
Overall, this program helps in better communication, effective use of body language, more goal-directed energy, use of technical aids and self development.
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| Effective Negotiation Skills |
Negotiating is the key skill of all business executives. Not being aware of the negotiating tricks and gambles makes people very vulnerable and at the mercy of those who are aware. This program is designed to equip individuals with powerful negotiation techniques that have the maximum impact.
The program enables individuals to diagnose the negotiation process, identify desired outcomes and prepare more effectively to achieve them. Participants are able to take control of strategies and manage the negotiating time purposefully. Uniquely, this program also helps to Outline negotiating the 'emotional' atmosphere present during negotiations and thus formulate negotiation process and key points. Eventually, the aim is to make each negotiating individual participate in obtaining meaningful concessions and secure lasting agreements.
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Heart work-Emotional Intelligence |
In order to survive or grow, organisations have to compete for competent employees who bring their best in whatever they do - in other words, employees who put their Hearts to Work. An organisation that attracts the best people and inspires them to perform their best is not only professionally competent but also emotionally competent.
This program helps individuals and organizations to build personal and organisation effectiveness by developing and applying Emotional Intelligence and build a culture where managing beyond the bottom line is recognised as a critical prerequisite to achieving bottom line results.
This workshop is followed by individual coaching of participants.
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| Personal development - My Life Tree |
This program is about how to get the most out of your time and your life. It is about personal development, achievement of life goals and something so simple yet so complicated as getting on in the world. A person's own feeling about himself has a great deal influence on the success in his life and the way he relates to others. The seminar provides help and inspiration to do some of the things, which are part of creating a good life. Through this program, participants learn how to get the most out of their time and life, create an environment that encourages development, develop self esteem, learn with people's differences and how to make stress management a habit.
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| Communication Skills |
With the noisy and fast-paced world of today, it is becoming increasingly important for businesspeople to share ideas, discuss tasks and clearly communicate. "Communicating well" is the most important skill for executives and managers to have in order to be successful today. It also is the number one skill selected for managers and executives to be successful tomorrow
Keeping in mind the above, TMI has designed a unique program to enhance Communication skills. It enables participants to understand the process of communication as a sender and a receiver. Through practice sessions, participants acquire essential communication skills – for creating a Powerful First Impression and sustaining it. It focuses on developing relevant, concise and effective communication content through possible mediums meetings, Email Communication, Videocon / Telecon, & Presentations. Particpants also undergo a profiling to understand Communications Styles – Self and others and to communicate accordingly.
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| Competency based Interviewing skills |
Finding competent and committed people is becoming a challenge for most organisations. With increasing turnover and demand- recruiters are finding it difficult to select the right fit person.
TMI’s Competency based Interviewing Skills program is designed to help interviewers select the appropriate person for the role. By the end of the program the participants will be able to understand what an interview can and should accomplish, understand what Competency Based Interviewing is and obtain conceptual clarity about competencies required for specific roles. Through role plays, videos they acquire skills to look for and select for competencies in a focussed manner and Experience, identify and strengthen skills that are the most crucial for an effective interview.
This can be customised based on the audience we address. The competencies that are developed and used for the program would be relevant to the client’s requirement.
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Problem solving |
Often, you might have also found yourself in situations wherein you have trouble solving a problem both at an individual and at a group level. Herein, you would find the process and steps of Problem Solving and Decision Making useful in tackling both tactical and strategic issues.
The purpose of this workshop is to provide you with a systematic process for successfully managing the demands of your work situation. You would find this workshop useful if you need to manage people, process or performance within a complex and changing workplace wherein key decisions are made on an ongoing basis. Successfully managing your work environment requires the ability to understand and empathize with your people and customers. The first step in this would be to understand your personal disposition or communication style and how it is likely to affect the workplace. The next step would be to try and understand one’s peers, colleagues and subordinates and to empathize and listen to them effectively. We would be covering all these facets of interpersonal relations during the first half of the program. Further from here, the workshop will look at skills required to function in groups. These would be relevant to you if have found yourself in situations wherein people work very well individually, however as a group there tends to be reduction in productivity.
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| Selling Skills |
In today’s competitive environment selling your product is not only about the product features & benefits but the impact the salesperson has on the prospective customer.
TMI’s Value based selling aims to improve the competencies of the salesperson. Uniquely, this program also addresses the need for a mindset change towards the customer, role & self. Today’s salespeople are expected to be consultants to the customer and sell products that suit the customer’s requirement. The workshop is interactive and has a number of role plays interwoven into the structure to ensure practice. From opening the call to closing the sale, developing world class habits to positive attitudes, the workshop is a holistic sales skill development program.
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| Train the Trainer |
Organisations are now realizing the cost effectiveness of in house trainers. TMI India is known for the quality of training; this is due to the rigorous in house training program we have for our own trainers. We have now developed a program to help develop trainer skills for clients' in house trainers .
The first part of the program works on developing presentation & facilitation skills of the trainers. Presentations are recorded, feedback is given and improvements made. Trainers are taught to use the Christmas Tree technique- this helps in developing structure to a presentation. Involvement techniques are shared and basics like how to handle various visual aids are also taught. All in all – the program is a must for all budding trainers.
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| Managing Change |
Mastering change is increasingly part of every manager's job. Change means opportunity, options and excitement. The trick for the manager is to work on people's perception of change so that they see more of the positives and fewer of the negatives. We help organisation create the motivation and readiness to change which is critical to the success of any change program.
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| Communicating Corporate Vision & Values to the Organisation |
Identifying and communicating company values is important. But that is only a beginning. Making the values live and work throughout the organization is much more of a challenge. TMI can help with a workshop-based program that provides you with practical tools and effective behavioural guides.
This program clarifies the organisation's values and vision, gains everyone's commitment to the same.
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| Personal Quality |
Quality creates self-esteem – Self-esteem is the basis of quality. This TMI concept, is an important breakthrough in quality development. The main message of the program and the book” is that “Personal Quality” is the basis for all other types of quality.
This program is recommended as an organisation wide initiative for culture change or an induction program for all levels and departments. It helps to inspire and equip individuals who produce products or deliver service to do their best and to include the human aspect of quality – enhance personal quality levels. The program is a structured to develop the ideal and the Actual levels of Quality Standards. It examines how the gap between the Ideal and Actual can be lessened. The usage of concrete methods, checklists and exercise for individuals to develop their quality standards is a unique value add of this program.
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| Personal Organisation |
The program offers individuals on how to create overview, increase their level of performance and improve their personal productivity. It helps them to distinguish between what is important and urgent and hence manage Time more effectively. Participants learn to create a balance between work and your private life -Become more self managing.
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| Branded Customer Service |
When well conceived and developed, a brand is a vibrant picture held in consumers' minds. A powerful brand, creates a must-have quasi monopoly for itself. Branded Customer Service is an additional & huge way to further distinguish a brand's unique identity. When service experiences are aligned with the brand promises, a multiplying effect occurs that is significantly more engaging than just a well recognized brand name. This service- called 'on brand service', will become the defining standard that twenty first century businesses use to judge service. However, if advertising dollars and marketing efforts communicate one brand message and staff delivers something different, an organization is wasting money and probably has an image problem! So far, there has been a proliferation of methodologies on how to create a strong brand- but all of them by branding experts. TMI's concept' Branded Customer Service' formulated by Customer service experts, bridges the large gap between branding & customer service.
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| Team Quality-Reaching for the Stars |
Inspiration and Practical help to develop Team Quality.
This program is recommended as an organisation wide initiative for culture change or an induction program for all levels and departments. The Objectives of the workshop are to inspire and equip Team managers in their work to monitor and develop Team Quality – towards the overall quality of the organisation.
The workshop helps team managers obtain inspiration and tools to
• Determine other people’s demands and expectations from this team
• Define quality Goals for the team
• Ensure achievement of agreed quality
• Involve and commit everyone to the quality process
• Improve the quality climate in the team
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| Coaching Skills |
Managers must help employees achieve objectives on a daily basis. Coaching is the ability to improve the job performance of employees. It involves teaching, the passing on of knowledge. Coaching is active, instead of passive, and is involved with guiding performance. Supervisors, who emphasize formal training and day-to-day coaching, reap the benefits of competence, high performance, commitment, and cooperative behavior.
Coaching Skills program helps supervisors to develop a range of skills and techniques required for effective coaching and understand the importance of constructive feedback and the benefits that accrue through the coaching approach to individual development. It focuses on the importance of acknowledging and recognizes employee performance as well as providing employees empathetic atmosphere for sharing and discussing their tensions, conflicts, concerns and problems. Eventually, strong bonds are formed between coach and coachee; there is more effective delegation from increase in competence, confidence and trust.
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| Putting People First |
This programs helps the participants improve their service quality resulting in enhanced Customer satisfaction. It also helps in improving internal relations, building flexible teams and building a service culture in the organisation.
The basic rationale of this program is that external service quality can never exceed internal quality of service and people who feel good about themselves produce good results. Moreover, to create a positive feeling about the company on part of your customers you should improve relations at two levels - internally between employees and externally towards customers. This program helps in providing better service quality and hence greater customer satisfaction. Above all, it helps you think positive and feel better.
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| A Complaint is a Gift |
A breakthrough concept on service recovery, customer loyalty and effective complaint handling. The basic rationale of the program is that it is easier to keep your existing customers than to win new ones. It is also much cheaper. The two broad objectives are to create an understanding of "complaints" being the cornerstone of customer satisfaction and to provide practical strategies for maximizing customer satisfaction for people dealing with customers.
This programme reveals a unique approach to developing a corporate culture where adverse situations are constantly turned into opportunities to enhance customer loyalty, company image and profitability.
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| Customer in focus |
A unique program that builds up Customer orientation throughout the organisation by making participants develop a Clear Line of Sight to the Customer.. It is run in a workshop mode & aims to sensitise employees to the stated brand values and if they are living the brand values. Participants also define brand behaviours for their own departments & functions and learn to see their own role positively & holistically.
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| Formulation of Business Strategy |
We help organizations formulate their business strategies over a short & medium term. In a rapidly growing and changing market, it is important to assess market competitiveness & ability to compete, and then take a call on strategic investment towards establishing market presence & achieving results. We help organizations identify & measure factors, which will indicate the progress towards achieving results.
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| Leadership Coaching and Mentoring |
The quality of work done by an organization often reflects the leadership qualities of its managers. TMI offers individual coaching & mentoring sessions to people taking up leadership positions, helping them develop & achieve goals, across the Balanced Scorecard parameters. We work with them to identify strengths and weaknesses and help the individuals improve in all aspects of their leadership skills.
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| Values |
TMI believes an organization's values are immensely important. The way they are expressed may change over time as new markets open and new demands are met, but guiding principles are forever. They bind the organization together and provide the key to recruiting, rewarding and retaining the right people. And yet they mean very little unless they are lived, especially by a senior team that leads by example. TMI can help define, redefine and share your values, with visible results in levels of employee and customer satisfaction.
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| Process Management |
TMI has in-depth and time honoured experience of managing major change processes in a number of areas:
· Merging cultures (following mergers and acquisitions).
· Defining the vision and turning it into reality (Vision Deployment).
· Establishing and maintaining good relations with all stakeholders (Stakeholder Relationship Management).
· Defining values and creating a common language (Shaping the Culture).
· Establishing and maintaining excellent service quality (Reaching for the Stars).
· Making everyone pull together (Strategic Goal Alignment).
· Mobilising everyone's energy to win (Employeeship Culture)
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| Personal EQ Meter (PEQM) |
A TMI tool designed to accurately assess and develop people’s Emotional Intelligence. PEQM is an online test, and the participants can take it at their own convenience. Emotional intelligence (EQ) is tactical intelligence, which is important for day to day functioning. A great deal of evidence shows that people with highly developed emotional and social capacity - who understand their emotions, are in control of them, can relate to and with others - are more successful in all aspects of their life. TMI has been at the forefront of applying the concepts of EQ to individuals, teams and organisation in business. The Personal EQ MeterTM (PEQM), is an on-line test developed by TMI. The PEQM measures 15 critical components of emotional intelligence within the 5 main areas:
• Self-awareness (self appraisal, emotional self-awareness, objectivity, self expression)
• Self-management (stress management, impulse control, self-reliance, adaptability, problem-
solving)
• Self-motivation (optimism, achievement drive, contentment)
• Social awareness (empathy)
• Social skills (interpersonal relations, group orientation)
The PEQM is administered in conjunction with a comprehensive workbook and full consultation feedback from a specialist TMI emotional intelligence consultant.
The PEQM Workbook provides an introduction to the concept to develop a better understanding of its role and how to develop each EQ competency.
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| Energy Meter |
Is your organization characterized by low Energy? Or is there sufficient energy to ensure the survival and development of your organization?
TMI offers, a tool to measure to what degree the organisation's culture, systems and policies inspire the employees to do their best in their own and the organisation's interest. This is available at 3 levels:
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The Personal Employeeship Meter
A tool to determine, evaluate and develop a person's attitude, behaviour and commitment to the success of the organisation. |
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The Departmental Employeeship Meter
A tool to determine, evaluate and develop everybody's commitment to the survival and development of the organisation. |
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The Organisational Employeeship Meter
A tool to measure to what degree the organisation's culture, systems and policies inspire the employees to do their best in their own and the organisation's interest. |
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| Teamship Meter |
A TMI tool to develop 'Teamship' - team spirit and team competence in any team in any organization.
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| Service Culture survey |
This offers you an opportunity for your organisation to gain in-depth, unbiased information about your Service Culture and Complaints Handling Behaviour. The survey focuses on the following 10 areas within your organisation:
1. Basic attitude towards complaints
2. Encouragement and accessibility
3. Processing complaints
4. Training
5. Empowerment
6. Willingness to Change
7. Staff Recognition
8. Customer Service policy & system
9. Customer Information
10. Internal Customers
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