TMI India

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Power To Delight

Managing Change -
The Heartwork Way

Relationship Selling

Presenting To Win

TMI India

Achieving Results

Proactively Actualizing Results

Duration: 1 day

As the current economic scenario demands organizations to become leaner, people are being asked to do more in less time. Organizations are emphasizing on First Time Right as a critical competency to drive the bottom-line. At the end of the day, successful professionals are those that are able to take ownership of actions and spur growth by Achieving Results – Proactively!

Program benefits:
Achieve Results – Proactively! is a one-day workshop designed to help you:

•	Organize your tasks in a logical and structured manner in alignment with your goals
•	Explore and strengthen your execution ability
•	Prioritize the important over the urgent and achieve more in the same time
•	Leverage resources to complete tasks effectively

Who should attend?

Managers of individual contributors across functions who wish to create desired results and drive proactive result orientation.

To know more about the program or dates for the upcoming programs, please contact Harleen Kaur at harleenkaur@inspireone.in or 011 41272706 / 07

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Stepping into Leadership

Leadership skills for New Managers

Duration: 2 day

Today’s competitive and dynamic business environment means that employees in new managerial roles or young team leaders are expected to hit the job running and deliver quick results. Skills required to be an effective leader are very different from those f an individual contributor. Stepping into Leadership will facilitate the smooth transition from being an individual contributor to that of a leader. The program ensures that participants acquire the requisite leadership skills and behaviors to perform a demanding role effectively and manage the transformation with confidence.

Program benefits:
After attending this program, participants will be able to:

•	Develop confidence and competence to handle their leadership role.
•	Manage the transformation from being an individual contributor to a leader.
•	Understand the consequent change in the needs and expectations of the stakeholders and team members
•	Acquire requisite skills to manage and develop team performance such as:
	Planning and Prioritizing Problem Solving and Decision Making Coaching and Feedback Giving Recognition and Motivation Delegation

Who should attend?

First Time Managers, High-potential individual contributors responsible for the performance of others or anyone who aspires to become an effective leader.

To know more about the program or dates for the upcoming programs, please contact Harleen Kaur at harleenkaur@inspireone.in or 011 41272706 / 07

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Winning Sales Presentations

Become a powerful and persuasive presenter

Duration: 2 day

Communicating effectively is a key competency required across levels and organisations, especially for people in Sales roles. This program by TACK will help you to prepare and deliver powerful and persuasive presentations that ensure that you capture and sustain the attention of your audience and achieve your objectives.

The supportive and sympathetic approach/personal attention of the trainer will ensure that
you make dramatic improvements in your ability to communicate your message to groups with impact and conviction.

You will be able to see visible transformation in your ability to deliver confident presentations
in the video recording of at least three presentations that you make during the program.

You will also be able to practise your presentation skills rigorously and be personally coached on a one-to-one basis. This will enable you to overcome your natural inhibitions and you may well be surprised at what you find yourself capable of!

Program benefits:
You will leave the program with a comprehensive manual, which will enable you to:

•	Clarify the appropriate objectives for your presentation
•	Structure the presentation in an effective manner that is easy to understand
•	Learn and practise techniques to get the audiences’ ‘buy-in’ by using involvement and ‘YOU’ Appeal.
•	Learn many new ways of opening and closing your presentations in order to immediately create interest and to finish with a bang, not a whimper!
•	Use PowerPoint slides to the greatest effect and with best impact
•	“Sell” your ideas the right way by projecting yourself confidently
•	Deal with the difficult questions that the audience might fire at you

Who should attend?

Anybody involved in presenting to a group of people…from salespeople presenting to their clients, or those having to present internally.

Programme high spots
•	‘Interest peaks’ and how they can be used to hold the attention of your audiencesss
•	One-to-one coaching enables delegates to push themselves beyond what they might otherwise do
•	The recorded presentations. This is when delegates put the theory into practice.The supportive nature of the trainer and the group encourage and motivate the delegate to demonstrate the dramatic improvements of which they are capable

To know more about the program or dates for the upcoming programs, please contact Harleen Kaur at harleenkaur@inspireone.in or 011 41272706 / 07

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Profitable Negotiations

Win the deal and keep your profit

Duration: 1 day

Negotiation is a unique activity – part science, part art, part technique. TACK, a global brand in Sales and Sales Management Training, presents its program on Profitable Negotiations. Experience the challenges of negotiation from both sides and learn how to plan your strategy, execute it effectively and conclude a deal without giving away your profit!

Program benefits:
After attending this program, participants will be able to:

•	Apply the structure of negotiation – from pre-planning to follow up.
•	Prepare for negotiation – to increase your chances of success.
•	Use logical and psychological techniques – to plan your strategy and conduct negotiations professionally.
•	Recognize the strategies and tactics used by professional buyers – and apply effective counter measures.
•	Overcome the buyer’s stance – by understanding their priorities, needs and wants.
•	Assess the effect of concessions – will the end result still be commercially viable?
•	Identify your strengths and weaknesses – and those of others through role-plays and analysis.

Who should attend?

•	Anyone who has to conduct negotiations. Although the course is principally designed for salespeople, buyers, sales managers and key account executives, it is equally suitable for any other executives involved in commercial negotiations (e.g.: Accountants).

To know more about the program or dates for the upcoming programs, please contact Harleen Kaur at harleenkaur@inspireone.in or 011 41272706 / 07

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A Complaint Is A Gift

Duration: 1 day

Applicable across the organization, A Complaint Is A Gift is a breakthrough TMI concept on service recovery, customer loyalty and effective complaint handling. The program helps participants to regain the trust of their unhappy customers and to keep all their customers happy. This powerful program packed with high-energy presentations and engaging role-plays aims to bring about a paradigm shift towards complaint handling leading to customer retention.

Program benefits:
As a result of attending this program, participants will be able to:

•	Establish the importance of customer complaints and build the skills required to handle complaints.
•	Diffuse negative emotions and deal with customers using certain “golden rules”.
•	Understand that complaints are the cornerstone of customer satisfaction.
•	Learn practical strategies to maximize customer satisfaction
•	Create a corporate culture where adversities are constantly turned into opportunities to enhance customer loyalty, company image and profitability.

Who should attend?

•	Managers and employees of all departments especially Customer Service who deal with customers and their complaints.
•	People responsible for developing an organisation's complaints policy and procedures.

To know more about the program or dates for the upcoming programs, please contact Harleen Kaur at harleenkaur@inspireone.in or 011 41272706 / 07

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